Hertz

The staff was very friendly and helpful and they have some amazing rates

Had a superb experience with this location. KAY went above and beyond and was so great! Due to cancelled flight I arrived earlier than scheduled and she called other places to get me a car asap. After a few unsuccessful attempts for find one, she suggested that for a few dollars more I could upgrade and get a car asap which I did and was so glad I did because we needed the additional space. I then asked her what would happen if I returned vehicle late and instead of being annoyed with me as some employees would be, she worked with me on a plan and it all worked out in the end. I will for sure rent from this location again. Very close to Long Beach airport and great prices!

I have traveled extensively for over 15 years…within the US and abroad. I’ve rented countless cars in my time and have never felt compelled to leave a review until now. Coming out of this pandemic, car rentals are in short supply and pricing has gotten ridiculously out of control. I wondered what I would be facing when I rented this car.

Also, I was running 30 min late and was nervous because it’s been so hard to find an affordable rental so I called twice to let them know I was running behind and was met with nothing but reassurance and friendliness.

I was pleasantly surprised and it’s all because of one employee—KAY. She has got to be one of the friendliest, most professional, efficient and caring people I’ve ever come across in any car rental company EVER! She made the process painless & even realized I’d be paying for two days because I entered a later return time by one hour and the system was charging me a whole day… I didn’t realize it. So she told me, “do you need the car until 11a because if you bring it back at 10a, you’ll only get charged for one day… right now you’re paying for two.” THANK YOU… because it’s not cheap @ $85/day all in. And no, I didn’t need it until 11. It was simply gonna sit parked outside.

Anyhow, her smile, her warmth, the small chit chat, and her professionalism as mentioned above—showing she really cares about the customer and my experience—all earn her and this Hertz location a 5!!

I highly recommend this location for a car rental if you’re in the Long Beach or Lakewood area.

The level of professionalism and friendliness is off the charts here.
They always sound like they're in a good mood and turn my day around every time I call them.
They're quick, they're helpful, they're PROFESSIONAL. I highly recommend this location in particular. You guys are awesome.