AutoAid

Great experience as usual! I’ve been a life long Autoaid customer and recommend to anyone in the need of auto services for their leased or owned vehicles. Thanks again!

I came here just to get my headlight fixed. They gave me a courtesy check to see if I had any other problems and these guys were so honest about their work anyone looking for any kind of mechanical work on their cars come here this is not a lie they’re very professional. They’re very honest and very trustworthy. They will get the problem done and very reasonable prices as well. If I can give us six star I would
Thank you Lupe and Miguel

I took my car to AutoAid twice.

Once after my battery died and second time when I cracked my oil pan.

I was very happy with the work they did.

The did great quality work and got my car back to me both times quickly.

Their customer service was polite and professional.

I would highly recommend AutoAid to anyone that needs car work done.

Update on previously reported issue: Business agreed to provide me with a full refund and I was satisfied with this resolution.

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Complete rip off! Not only was I way overcharged for an inferior tire (Hankook) to my original manufacturer tire (Continental ProContact RX), I feel I was lied to because I was told that this is a comparable tire, just a different brand; that is not the case! The replaced tire is not just a different brand, it is also a different tire rating (92V Hankook vs 96W Continental ProContact RX) which my car’s manufacturer (Tesla) does not recommend, nor will my warranty in case something happens and they see that a non-recommended tire was used.

I will be honest, the business did tell me if you want the original Tire it will cost you $501 vs the Hankook for $282, albeit still way overpriced (just search the web and you’ll see why AutoAid is waay overpriced). Also, I guess to their defense, the owner did specifically say: “I understand we may not be the cheapest…”.
I get it, I was given the option of getting the original tire and, understandably, paying the price for it if I want to vs getting an alternative brand (Hankook) at a much less expensive price.

My issue is, why lie to me and tell me these are the right tires for your car but a different brand and then sell me a tire with a completely different speed rating that can potentially jeopardize my safety.

As a side note, there was another customer there with me who was simultaneously complaining about being overcharged for replacing his headlights, which again is the business’s prerogative; it’s his business, and he gets to choose the price, if you don’t like it, go somewhere else. However, I just want others to be aware of this, as there is no sign or disclaimer that warns you that “you may be overcharge”.

I’m hoping an escalation to the California Bureau of Automotive Repair, BBB, etc. won’t be necessary and I will call AutoAid on Monday, as they are closed on weekends, to explain the situation and give the business and honest chance to correct any misunderstanding because mistakes do happen and most businesses are not I’ll-intended and I don’t leave AutoAid intended to necessarily fool me since they have generally decent reviews.

I will try to update my posting once I have a resolution or an update.

I Went to auto aid, based on reviews, not knowing what to expect. I just needed a simple oil. Change It was a very relaxed, chill atmosphere. Everyone was very professional, very polite. I cannot recommend them enough very impressed.