Address: | 2832 Mayglen Way, San Jose, CA 95133, USA |
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Postal code: | 95133 |
Phone: | (408) 439-5445 |
Website: | http://www.hodangstudios.com/contact-us |
It was a great experience The customer service is excellent and the storage units are very clean and spacious. I highly recommend this place.
Update: Zach, from this company called and personally apologized to me and refunded my full amount! He was so ki d and understanding! He did not try to blame me or anything he took complete ownership which is so awesome!!
It was really nice they offered free first month but when I canceled I was given no directions on how to progress. When I signed up I was told to keep it locked until canceling even if it's empty "because often people do and put funny things in open units, which will then become my responsibility" (which is what I did) I continued not to get any direction of what to do to get my units canceled. So I went in and was told I owe a whole other month's rent because the locks were still on the doors. I was then told I never tried to cancel which is not true. Then when he finally found the phone call record. I was told we discussed it when we spoke on the phone. Um well you didn't even remember we had a call let alone what we discussed. Basically he told me I either pay or he'll send me to collections instead of trying to explain or taking any responsibility at all. Then told me he was sorry for the confusion. Um yea I'm sure considering you gained $170 from it.
Manager is very friendly and set me up with a great unit in minutes. Fair pricing, safe environment, and nice location.
Angela is friendly, informative and super helpful. She anticipated our questions before we asked them!....customer service at its finest. The storage spaces were clean and the doors were easy to open. Hopefully this will be a great relationship. SHE DESERVES A RAISE.....