Brand Source Appliance Repair

• Rozie Vajda
  
  
  (February 1, 2018, 3:15 pm)

  I scheduled service, a second service for a recurring issue, on a brand new refrigerator. This second take, I was linked to Technician Kevin with Brand source, I was very happy with the overall service. Kevin was punctual, proficient and left me feeling completely confident the issue had been properly assessed and addressed.
  
  With gratitude
  Rozie Vajda

• Myron Abbott
  
  
  (July 17, 2017, 5:45 pm)

  We have service contracts on all of our appliances. With the exception of the Refrigerator they are all with Sears Service Contracts. I wish they were all with Brand Source. We had an issue with the ice maker on our LG refrigerator and called Brand Source. Time on hold was very minimal as compared to the time we had to spend on scheduling our yearly maintenance on our Sears Contract. Sears Service contracts didn't even show that we had service contracts on two of our appliances. The individuals on the Sears service phone line were rude and I dare you to get them to transfer you to a supervisor who says "Hold Please" , this is how they great an unsatisfied customer. Well enough about the "Other Company" and more to say about Brand Source. We made an appointment with literally no hold time, the service technician, "Eric" was more than helpful and knew exactly how to handle a customer who had a problem with their covered appliance. What a remarkable difference. He deserves the reward for excellence. We were asked if we wanted to renew our Sears contract and I not only told them NO but H#!! NO. My recommendation is to call Brand Source.
  
  I would recommend Brand source to my best friends without hesitation.

• Lynn Vittengl
  
  
  (June 28, 2017, 2:20 pm)

  James Ferguson came to my house for the estimate and repair. I was impressed with his professionalism and knowledge. I needed a new motor and I'm grateful he was able to replace it quickly. I would definitely call again!!!

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