Pollo Tropical

The service people have great troubles with basic math, and won't really try to solve issues. The food is however up to Pollo's standards and I continue to go here regularly. There's a lady in the drive through who is an aggressive up-seller though. After we say we don't want any more food, she keeps offering Yuka fries and sides anyway. It's a little annoying but hey, she deserves a raise. She's the only one who cares about her job and that's rare nowadays.

I order some chicken and ropa vieja but some pieces were missing. Usually never happens. I went back and ask to speak to the manager or supervisor. Her name is Marisol. If I’m not mistaking. She apologized and treated me very professional and courteous. Great human being. She solve my issue quick and efficient. Thank you Marisol for your great service!!

I bought a trio combo, which came with churrasco, chicken which were both great, but then some nasty sausage came with it. Absolutely gross, tasteless and dry. My order was supposed to included crispy chicken, no sausage... wouldn't be a problem if the sausage tasted like food