Lapin Services

Lapin saved the day- two WONDERFUL men came out September 28. - the day the hurricane was going to come- and pumped out my septic tank. It was raining and they were so informative and happy. $$ Tip these workers $$ - they deserve it!

I highly recommend Lapin for all of your plumbing needs. I’ve used the service for my catering business for over 10 years and recently had them fix and replace the cast iron pipes in my historic home. I had roots growing into the pipes. They did an amazing job and also diagnosed a problem with the main water line which would have caused major damage to the house if not fixed. This is a business you can trust to do the job right at the proper price.

We had our septic tank pumped out today. Greg was very professional and very helpful. He did a great job! We have used Lapin for years and the quality of work has always be excellent. Besides pumping out our septic tanks they also replaced a drain field 2 years ago. Another excellent job! I highly recommend their work.

Bottom Line, Lapin Services does high quality work with exceptional customer service.

I hired Lapin Services to pump out my septic tank. The team was professional and worked late into the day to get my home plumbing up and running again despite a couple setbacks that were not their fault (finding the tank, electrical, etc). Unfortunately in the process of trying to find my tank they cut my gas line by accident. I discovered this the next day when my gas tank emptied and I had a pretty hefty bill from the gas company to repair the line and refill the tank. So, I called Rod Smith, the service manager at Lapin Services to let him know what happened. I fully expecting him to push back or side step the situation like most service providers would do in this situation, but, to my pleasant surprise, Rod took full responsibility, apologized, and began to discuss ways they could make it right. That blew me away. Sadly that type of customer service is hard to find in the world today.

To make things right, Rod offered to not only not charge me for the pump out, but he also said he and his team would come back out and take care of a few other items that we had previously discussed like installing a new alarm and adding risers to my tanks, all free of charge. We agreed to that, and sure enough, Rod himself (a 30+ year veteran in the business) along with Steve and Jeremy (also very tenured at Lapin) showed up a couple weeks later and went way above and beyond by installing the risers, alarm, and even a new pump.

It is incredibly rare to find that level of customer service and follow through from a service company these days. Thank you, Rod, Steve, Jeremy, and the whole team at Lapin for doing high quality work and setting an example of what great customer service looks like.