Mr. Appliance of Howard County

• Brenda Stup
  
  
  (October 11, 2018, 2:29 pm)

  I enjoyed doing business with this company, which was recommended by our local appliance store. Both the office person and the technician were professional and knowledgeable, and they sent email notifications informing me of the time of my appointment (within a 1 1/2-hour window) and when the technician was on his way. Michael diagnosed and fixed the problem with our dishwasher (a blocked hose) all while patiently answering my many questions—he taught me a lot about dishwashers! He even noticed that one of the anchoring screws had scraped the enamel on the side of the door and replaced them with flathead screws. Great attention to detail, helpful and professional service at a reasonable cost; I couldn’t ask for anything more and will definitely call on them again when the need arises.

• Kathy Tillman
  
  
  (September 10, 2018, 5:42 pm)

  Donovan from Mr. Appliance was here this afternoon to work on our clothes washing machine. He was courteous, focused, and got our machine working again. I felt the bill was reasonable for the time spent. I will definitely be calling Mr. Appliance in the future if needed. A small company with great service! Thanks!

• Mark Fernando
  
  
  (May 1, 2018, 2:48 pm)

  Mr. Appliance was great. Easy to schedule an appointment. Came out and diagnosed the issue with my frig. Quick. Professional. Easy. The next time an appliance breaks (hopefully not too soon :-) ) , I'll call Mr. Appliance.

• Curtis
  
  
  (April 4, 2018, 6:10 pm)

  "UPDATE:
  Customer service reached out and agreed that the cost of the repair should have been given before the repair was done. They refunded half making the repair $113 which is a fair price for the repair. So, bonus points for good customer service.
  
  ORIGINAL:
  They do good work and they call you before hand. The technician was knowledgeable. BUT, service can be expensive! $$$$
  I didn't get a quote for the cost of repair before it was done, otherwise I could have decided if $226 was worth it or not to repair a microwave. I SHOULD have been informed before the repair, but was NOT.
  If they don't do the repair it's $89 for having them come out. My microwave is an above the stove type with the exhaust fan and the issue turned out to be a blown fuse.
  
  It took LESS THAN AN HOUR to inspect, replace, clean up and write the bill, LOL!
  
  I would probably have been better off replacing the microwave as it's a few years old, but with the $89 fee for the service call, having it repaired was probably the better option. I am thankful that the microwave is working again and that I could afford the repair.
  Just remember to ask that they give you a price estimate before they begin any repairs so that you can decide if it's worth it or not!"

• Curtis Jordan
  
  
  (February 7, 2018, 3:48 pm)

  UPDATE:
  Customer service reached out and agreed that the cost of the repair should have been given before the repair was done. They refunded half making the repair $113 which is a fair price for the repair. So, bonus points for good customer service.
  
  ORIGINAL:
  They do good work and they call you before hand. The technician was knowledgeable. BUT, service can be expensive! $$$$
  I didn't get a quote for the cost of repair before it was done, otherwise I could have decided if $226 was worth it or not to repair a microwave. I SHOULD have been informed before the repair, but was NOT.
  If they don't do the repair it's $89 for having them come out. My microwave is an above the stove type with the exhaust fan and the issue turned out to be a blown fuse.
  
  It took LESS THAN AN HOUR to inspect, replace, clean up and write the bill, LOL!
  
  I would probably have been better off replacing the microwave as it's a few years old, but with the $89 fee for the service call, having it repaired was probably the better option. I am thankful that the microwave is working again and that I could afford the repair.
  Just remember to ask that they give you a price estimate before they begin any repairs so that you can decide if it's worth it or not!

Mr. Appliance of Howard County | MD Appliance Repair

(443) 313-5054. Home; Residential. Residential Kitchen. ... Mr. Appliance of Howard County celebrated their grand opening with a ribbon cutting ceremony on May 13 ...

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(443) 313-5054 Mr Appliance fixed two kitchen appliances that magically stopped working the same week and both were out of manufacturers warranty. The tech came on time and we got updates via email on a time window the night before and an update when he was en route.

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