Help-U-Stage

I like this T-mobile excellent customer service!!! They are also very well advance in any issues you have with your phone .The Manger Shavon is the Best Ever very knowledgeable ! If it wasn't for her I don't think I would Still be with Tmobile !!

The Five Stars that are posted strictly for a young lady name Jordan Korsinski at the T-Mobile located in the 12 Oaks Mall in Novi,MI. I was a customer of Sprint for over 25 Yrs. and due to the merger I purchased outright a Samsung S21 on line in October and did not receive the phone until December. After speaking with over 20 incompetent Representatives
and each giving a different answer I decided to go to the store,and was immediately greeted by the most pleasant, professional and knowledgeable person.j Jordan had my Telephone up and active within 30 minutes and she was training a new hire.

I had an awesome experience while switching to T-Mobile from another phone carrier. Mike, a sales manager, and Dan B, who also works at the the store on Novi Rd. store were super helpful. We ran into an issue while porting my numbers to T-Mobile. The store closed at 8pm but both Mike and Dan stayed to find a solution. I was provided a temporary phone and a credit on my first bill. They were both very professional and patient. Once my phones could be ported to T-Mobile, I visited the store on Novi Rd. and Dan finished the switch. He and another expert assisted and even submitted my bill to my prior phone carrier to obtain the rebate for paying off my phones. Though the process didn't go as I had originally thought, I highly recommend T-Mobile and visiting this store. I am satisfied with the customer service I received and the staff's willingness to fix the problem.