Salter's Fireplace & Outdoor Living

Replaced an old fireplace insert with a new Lopi from Salter's. While I had to wait a while b/c of supply chain issues and customization, they were able to install the stove a few weeks ago. Great installation team, very detail-oriented and explained every step of the process, including any decisions we had to make onsite. Would not hesitate to use them again!

From the moment we walked in the store, the attention we received, the level of expertise that was provided to us, and very simply the overall experience we had, was outstanding. We were kept in the loop throughout the pre-installation process, while we waited for our insert to be available for delivery. And the installation experience was also top notch. The installer was professional in every way, and his presentation on the functioning of our unit, was fantastic. The most important thing for me though, was that I truly felt confident in the purchase we made, confident that the installation was performed exactly as it needed to be done, and confident that our family can safely use this new insert for years to come. Thanks for the wonderful experience….we needed that!

I don’t think I have ever been so happy with a purchase and installation in my life. I’m not kidding. The staff and owner were so helpful. It was a special order that was placed and received so quickly and installed way before Christmas. The installation went perfectly smoothly. They did a fantastic job in a very short period of time and it was a difficult and unusual installation that most other companies wouldn’t touch. I love my fireplace. It’s perfect! My husband says I love it too much because I spend too much time relaxing in that room. I am so grateful to have something that enriches my life especially during this COVID-19 stay at home period. Thank you to all at Salter’s!!