Pho Em

I ordered the grilled beef vermicelli. The beef was lil tough, like beef Jerry, the eggroll was alright. The sauce was decent. The spring rolls were good. They followed my instructions cause I am a pretty picky eater. The person at the register had to verify I was the person. Picking up the right, which is rare cause moat places just hand it to you without verification that you are the right person ordering the food. The place was tiny, only a few tables to sit at, but I wasn't eating there, so I guess its considered "quaint." I would try this place again, other dishes to see if it's consistent.

I absolutely love pho and I was craving it today. I decided to search for a spot near the area where I’m being treated for PT and I found Pho Em. After reading the reviews, I knew I had found my dinner spot. I walked in and made my way to the counter where a young man (cashier/server) was completing a sale with a patron. Once he was finished I asked him if it was okay to seat myself since I wanted to dine in. He politely answered that I was welcome to seat myself wherever I desired. I found a seat at a booth and he immediately brought a menu and happily asked me if I wanted something to drink. I requested a glass of water. When he returned I ordered 1 little Vietnamese egg roll which I thought would be accompanied by a lettuce leaf and a side sauce but it didn’t. The guy who came out with the egg roll was rather cold and nonchalant. No smile and no acknowledgment. I was pleased that my egg roll was freshly made and piping hot just like I like it. Not long after, a young lady came out with my pho which was also piping hot and so delicious. It hit the spot and I have more than enough left over for lunch tomorrow. I really want to give Pho Em 5 stars but here’s the issue I had…the young cashier was AMAZING and the young lady that served my pho was polite and wore a smile. However, there was a woman whom I presume was the owner/manager who came out several times and sat in the restaurant. I could see her glance at me several times from my peripheral vision and not once did she bother addressing me. During the entire time I was in the restaurant, besides me, there was a gentleman who came in, ordered, ate and left. I grew up in a business that my parents purchased when we came to the U.S. and I KNOW the importance of quality customer service. I am currently a business owner and I know that your patrons are your bread and butter. It costs nothing to say “hello” or “good evening” or even “thank you for your business” it all goes a long way. This woman had ample time to make contact with me and build a positive rapport but she failed to do so. It’s unfortunate that she didn’t cease the moment with a kind gesture. It makes sense that the gentleman who came out with my egg roll had a similar demeanor… lead by example. As delicious as the food was, unfortunately I don’t think I’ll be returning to Pho Em. I have certain standards and expectations for the way that I’m treated especially when I’m spending my money at an establishment.

I went on my lunch break! Fast, easy, and delicious food. I ordered a Large traditional Pho and it was a lot. Also, the orange sauce, it's spicy but good!

Food was pretty good and came out quickly. I ordered to go in person and the staff was friendly and helpful. I had the "Pho"-Licous Pho' and some fried dumplings and they were tasty. If I have more time in town I'll stop again and try something else.